Isentia Group Limited (ABN: 31 167 541 568) and its subsidiaries ("Isentia", "we" or "us") have created this privacy policy to demonstrate our commitment to protect the privacy of the individuals with whom we deal and comply with the applicable privacy laws. We collect, hold, use and disclose your personal information in accordance with the applicable privacy laws and this privacy policy.

You may choose not to give your personal information to us. However, if you choose not to give us your personal information we may not be able to provide our services to you. By providing us your personal information you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy.

The information we collect and how we collect it

The types of personal information/personal data that we collect directly from you or from third parties may include (but is not limited to) your name, address, email, telephone numbers, job title and industry.

Whenever it is reasonable and practicable to do so we will collect information about you directly from you. However, we may also collect information about you (including personal information) from other sources including publically available sources such as Twitter, LinkedIn profiles, company websites, online directories and/or third parties. No matter whether we collect your personal information directly from you or from/via third parties, we will use, manage, hold and disclose your personal information in accordance with the applicable privacy laws and this privacy policy.

Some of the ways we may collect personal information from you include via websites, by subscribing to our services through our Subscription Form or cookies.

How that information is used

We may use your personal information for the following purposes:

  • To provide the requested products and/or services to you;
  • To investigate and respond to claims from you;
  • To contact you, where necessary;
  • To tailor your experience on our website and to direct you to content we believe will be of interest to you;
  • To refine our database;
  • For product development;
  • Unless you have indicated otherwise, opted-out or it is prohibited by applicable laws, to provide information about products and services which we expect may be of interest to you. However, in each marketing message you will be provided with the ability to opt-out from receiving future marketing messages.
  • Other purposes required or permitted by applicable law.

Who we disclose that information to

We may disclose your personal information to service providers who provide services in connection with our products and services, for example a mailing house who produces our invoices.

Where a disclosure is made to a third party for the purposes of processing your personal information on our behalf, we will ensure by using contractual or other means that disclosed personal information is (i) not kept at the data processor/service provider for longer than is necessary for the purpose of processing the information/providing the service to us and (ii) protected from unauthorised or accidental access, processing, erasure, loss or use.

Before disclosing your information to an offshore third party we will undertake an appropriate level of due diligence to assure ourselves that the offshore third party is capable of complying with the requirements of the applicable privacy laws.

Keeping information accurate and up to date

We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time (via the "Contact Details" below) and ask for its correction if you feel the information we have about you is inaccurate or incomplete.

Keeping information secure

We take all practicable steps to protect your personal information from misuse, interference, loss, unauthorised or accidental access, and modification, processing, erasure or disclosure.

How you can access your information

You can contact us to request access to your information at our "Contact Details" below. Once we have verified your identity, in normal circumstances we will give you full access to your personal information that we hold. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.

iSentia Cookies

A cookie is a small data file that contains information about a visit to a web site. This information is provided by an individual's computer the first time it visits a web server. The server records this information in a text file and stores this file on the hard drive. When that individual visits the same web site again the server looks for the cookie and structures itself based on the information provided.

Most browsers are initially set up to accept cookies, but they can be reset to refuse all cookies or to warn you before accepting cookies. We use cookies to help us improve our service to visitors to our site and to ensure that our site stays easy to navigate and useful.


Isentia cannot guarantee or accept responsibility for the privacy practices or the content of websites to which we provide links.


If you have a complaint about how we have collected, used or disclosed your personal information, or if we have not corrected or provided you access to your personal information, then you may contact us at our "Contact Details" to make a complaint.

Changes to the privacy policy

Please continue to check our privacy policy regularly for any changes. By providing additional personal information or continuing to use our services after we have notified you of changes to our privacy policy you will be deemed to have accepted those changes to our privacy policy.

Contact Details

For individual country contacts please click here: